When communicating with others, try to match their intention, not their words.
It is not your opinion that differs from that of your boss; the difference lies in how wide and how far your boss is looking.
If you want to be liked by others, first take interest in them.
It is only when there is a relationship of trust that you will be heard.
If you stand in another's shoes, communication skills will come naturally.
It is not your opinion that differs from that of your boss; the difference lies in how wide and how far your boss is looking.
If you want to be liked by others, first take interest in them.
It is only when there is a relationship of trust that you will be heard.
If you stand in another's shoes, communication skills will come naturally.
コミュニケーションは、相手が何を話しているかではなく、どんな意図で話しているかを考えることが重要です。
相手の発する言葉ではなく、相手の気持ちをくまなければ正しいコミュニケーションはできません。
When communicating with others, try to match their intention, not their words.
It is important to think about communication, not what the other party is talking about, but what intention they are talking about.
You can not communicate properly if you do not stick to the feelings of the other party, not the words that the other party says.
顧客のニーズには、表面的な表ニーズと本質的な裏ニーズがあります。
例えば、ボルボは、安全性という表ニーズを打ち出し、贅沢をしたいという裏ニーズを打ち消して顧客に購買しやすくしています。
真の顧客ニーズは、裏ニーズにあり、それが購買を決定することも少なくありません。
顧客が口にするニーズは、実は、本当のニーズではない可能性もあります。
Seek out hidden needs.
Customer needs have superficial table needs and essential back need.
For example, Volvo sets out table needs of safety, countering the back need to luxury, making it easier for customers to purchase.
True customer needs are in the back need, and it often decides to purchase.
In fact, the customer's need may not be a real need.
上司との意見が対立した時、対立した結論に囚われるのではなく、上司の見ている範囲と時間軸の長さを考えてみましょう。
意見の対立の多くの原因は、上司が全体最適を考えるのに対して、部下は、部分最適を考えている可能性があります。
全体最適をするためには、部分的な犠牲がつきものです。
部下は、その犠牲に目を奪われ、全体が見えずに上司の意見に賛同できないこともあります。
結論ではなく、考えたプロセスを確認することが大切です。
It is not your opinion that differs from that of your boss; the difference lies in how wide and how far your boss is looking.
When conflicting opinions with your boss, let's think about the extent the boss is looking at and the length of the time axis, not being confined by conflicting conclusions.
Many of the causes of conflict of opinion are that the boss thinks overall optimum, while subordinates may be thinking of partial optimum.
Partial sacrifice is attached to overall optimization.
Subordinates are sometimes deprived of their sacrifice and can not agree with their boss's opinions without seeing the whole.
It is important to confirm the process you thought, not the conclusion.
人間は、自分に関心を示してくれる人に対して関心を持ちます。
人から好かれたければ、先に人に関心を持ち、好きにならなければなりません。
人に関心を持つ人が、人心掌握できる人になります。
If you want to be liked by others, first take interest in them.
Humans are interested in those who show interest in themselves.
If you want to be liked by people, you must first be interested in people and like.
People who are interested in people become people who can grasp the human heart.