ANA, JAL SET POLICIES TO COMBAT PASSENGER HARASSMENT全日空と日本航空 “カスハラ”対策

All Nippon Airways and Japan Airlines have jointly released new guidelines to combat harassment and abuse by passengers. They've categorized nine types of unacceptable behavior in order to protect employees.

(Miyashita Yoshiko / All Nippon Airways) “In some cases, employees face extreme stress and then take long medical leave or even quit.”

(Kamitsuji Rika / Japan Airlines) “Some customers have demanded employees kneel down and apologize. In other cases, these passengers occupy staff for long periods.”

Japan's two biggest airlines released the guidelines on Friday. The nine categories of customer harassment include physical assault, verbal abuse, and unreasonable demands. The carriers say such behavior violates the human rights of staff members and prevents them from doing their job. ANA and JAL officials said they will strictly respond to reports of harassment, including informing the police. The companies together received around 600 reports of harassment by customers last fiscal year.

◆combat　戦う、（問題などに）立ち向かう、対抗する   

◆assault　暴力、攻撃    

Daily Vocabulary(2024/07/24）

32646.act like a baby  (赤ちゃん返りをする ）very wet or wearing very wet clothes 類義語 drenched 
My son’s been acting like a baby the past few weeks. He’s going through a potty training regression and having regular accidents. .
32647.to the best of one's ability(～の能力いっぱいまで）

I am working on it to the best of my ability.. 

32648.make perfect sense(説得力がある）

 When you see the wrestler in the ring, all his moves make perfect sense to the audience.

32649.grade  (評価をつける） to say what level of a quality something has, or what standard it is 
 Can you begin with grading these companies. 
32650.straightforward (まっすぐな、正直な、率直な、複雑でない、簡単な ）  simple and easy to understand OPP complicated 

This area of law is far from straightforward (=complicated).