JAPAN FIRMS AIM TO MOTIVATE STAFF, REDUCE TURNOVER離職減へ スキル評価で働く意欲を向上

Retailers and restaurants in Japan are adopting new methods to motivate their workers and reduce turnover amid a severe labor shortage. Major convenience store chain Seven-Eleven Japan started an in-house contest on customer service skills in 2023. This year, selected workers from outlets across the country competed to show how well they can improvise to serve customers using appropriate language. The company evaluated their performance and gave awards. The aim is to make employees key to running the stores feel more motivated. It's also to train young staff better so they don't leave to go and work elsewhere. Meanwhile, noodle chain Marugame Udon is offering workers a chance to gain certification. Applicants take a written exam on what they know about noodle-making. They're also tested on a hundred practical skills. Company officials say the job turnover among certified staff is only about one-tenth the rate for those without certification.

◆turnover　離職率、離職者数 

◆in-house　社内の

◆improvise　即興でやる、アドリブで行う 

Daily Vocabulary(2024/07/31）

32681.streamline (〈仕事・生産などを〉合理[能率]化する） to make something such as a business, organization etc work more simply and effectively 
We'd love to explore potential ways we can streamline your operations.
32682.follow-up(フォローする）to find out more information about something and take action if necessary/to do something in addition to what you have already done in order to make it more likely to succeed 

I'll follow up with the client after meeting. 

32683.get back(～に折り返し連絡する、～に改めて連絡する）

 Tom will get back to you regarding your visit.

32684.reach out  (コンタクトする） to show people that you are interested in them and want to listen to them 
 Atom will reach out about your visit. . 
32685.bulk trade (大口取引）  

Our competitive pricing is based on a long -term contract and a bulk trade.