STEP #2 MEETING & GREETING:
「顧客を知る」最初のステップですね。
How do you make a good first impression? That is what this step is all about. Here are some things to think about:
1. Before you meet someone for the first time, drive all other thoughts, worries, or ideas from your mind. We are all thinking all the time. When we approach a stranger (or customer), or when someone approaches us, we should drop our own thoughts for a few seconds.
2. Pinpoint the concentration on the person (or customer). Doesn’t it feel good when someone gives you his or her undivided attention? That is the feeling you want to create in the people you meet.
3. Try to observe the person’s gestures, voice, posture, expressions and behaviour and determine if he is a talkative person or quiet person.
4. Then, match your behaviour to that person and make him feel comfortable.
5. Smile, hold eye contact, and listen to how he is feeling.
6. Determine the impression you want to make by your clothing, posture, what you say and how you say it.
7. Learn the person’s name and use it often.
Those are the things I recommended to salesmen when visiting customers. We all like to be free to act, talk and dress the way we like, but when it is business and someone is paying us to be there, it might be better to follow the above steps. You’ll be more successful.
「顧客を知る」最初のステップですね。
How do you make a good first impression? That is what this step is all about. Here are some things to think about:
1. Before you meet someone for the first time, drive all other thoughts, worries, or ideas from your mind. We are all thinking all the time. When we approach a stranger (or customer), or when someone approaches us, we should drop our own thoughts for a few seconds.
2. Pinpoint the concentration on the person (or customer). Doesn’t it feel good when someone gives you his or her undivided attention? That is the feeling you want to create in the people you meet.
3. Try to observe the person’s gestures, voice, posture, expressions and behaviour and determine if he is a talkative person or quiet person.
4. Then, match your behaviour to that person and make him feel comfortable.
5. Smile, hold eye contact, and listen to how he is feeling.
6. Determine the impression you want to make by your clothing, posture, what you say and how you say it.
7. Learn the person’s name and use it often.
Those are the things I recommended to salesmen when visiting customers. We all like to be free to act, talk and dress the way we like, but when it is business and someone is paying us to be there, it might be better to follow the above steps. You’ll be more successful.
