Are You a Manager, or an Engineer ?

A man is flying in a hot air balloon and realizes he is lost. He reduces height and spots a man down below. He lowers the balloon further and shouts: "Excuse me, can you tell me where I am ?"
The man below says: "Yes you're in a hot air balloon, hovering 30 feet above this field."
"You must work in Customer Support", says the balloonist.
"I do", replies the man, "how did you know ?"
Well", says the balloonist, "everything you have told me is technically correct, but it's of no use to anyone."
The man below says "You must work in management."
"I do", replies the balloonist, "but how did you know ?"
"Well", says the man, "you don't know where you are, or where you're going, but you expect me to be able to help. And you're in the same position as you were before we met, but now it's my fault."