7492X Avaya Aura Call Center Elite Support Exam

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With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A. Determining the triggers
B. Recognizing the problem
C. Choosing corrective actions
D. Implementing corrective actions
Answer: B

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It uses advanced algorithms to efficiently route calls to agents
B. It provides conditional routing of calls to agent queues
C. It enables routing of calls to the agent that is most idle
D. It dynamically matches a customer to an optimal agent
E. It allows for dynamic reporting of call center activities in custom methods
Answer: AD

If your software is not working, what is the best practice to determine how to fix the concern?
A. Do a root cause analysis and gather information to solve the problem to prevent future issues.
B. Use the nine disciplines associated with troubleshooting to identify and describe the problem.
C. The ability to get the software running immediately will solve all business needs.
D. Monitor logs and alerts for information for a few months to determine the problem.
Answer: A

How can the installer identify if a customer has the Call Center Elite package?
A. Check the System-Parameters Customer-Options Form, and look for the “Call Center Elite” field.
B. Check the Feature-Related System Parameters, and look for the “Call Center Elite” field.
C. Check the System-Parameters Customer-Options Form, and look for the “EAS” field.
D. Check the System-Parameters Customer-Options Form, and look for the “Vectoring” (3-0 Enhanced) field.
Answer: C

You are having problems with Avaya Aura® Call Center Elite and you are considering a work around.In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
A. D4 – define escape points
B. D1 – establish a team
C. D2 – describe the problem
D. D3 – develop interim containment actions
E. D5 – choose corrective actions
Answer: D​

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What is the maximum number of licensed ports on Avaya Equinox H323 Edge?
A. 100 for both the Appliance and OVA version
B. 100 for the Appliance and 120 for the OVA version
C. 120 for both the Appliance and OVA version
D. 120 for the Appliance and 120 for the OVA version
Answer: B

What statement about licensing for Over The Top (OTT) and Team Engagement (TE) is correct?
A. OTT uses a port-based licensing model while TE uses a user-based licensing model.
B. OTT uses a user-based licensing model while TE uses a user-based licensing model.
C. OTT and TE both use a user-based licensing model.
D. OTT and TE both use a port-based licensing model.
Answer: A

Which statement correctly describes Avaya Equinox? Solution?
A. Equinox? is a single, all channel calling, messaging, conferencing and collaboration solution
B. Equinox? is a single, IM messaging, video conferencing and unified communications solution
C. Equinox? is a single, voice mail, presence, conferencing and unified communications solution
D. Equinox? is a multi-server, IM messaging, conferencing and unified communications solution
Answer: A

As per the Avaya Equinox? Conference 9.0, which product provides "always-on messaging"?
A. Avaya Aura Device Services (AADS)
B. Avaya Aura Messaging (AAM)
C. Avaya Multimedia Messaging (AAM)
D. Communication Manager Messaging (CMM)
Answer: B

Which statement about Avaya Session Border Controller for Enterprise (ASBCE) license is correct?
A. The SBCE does not need any licenses.
B. The SBCE requires additional licenses on top of standard & advanced video license for connecting WebRTC end users with audio and video through firewalls.
C. The SBCE standard & advanced video license provides access to the processing (STUN TURN ICE) required for connecting WebRTC end users with audio and video through firewalls.
D. Only the SBCE standard & advanced video license provides access to the processing (STUN TURN ICE) required for connecting WebRTC end users with audio and video through firewalls.
Answer: C

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Your customer is interested in the Avaya Aura Session Manager's Branch SIP trunk function, which provides SIP trunks as a shared source with local self-surviving capabilities. You need to explain what happens to the branch when the core network fails.
Which of the following statements should be reflected in your report? (Please Select Two)
A. To the control of the dry branch of the SIP phone, from the core of Session Manager move to the branch of Session Manager
B. Outbound call of the branch, before routing to the SIP Service Provider, through the LSP and branch gateway first
C. Local Survivable Processor (LSP) directly connects to the SIP Service Provider
D. Branch of the gateway should be connected to the SIP Service Provider
E. The branch gateway is connected to the local surviving server LSP and the LSP is the call controller
Answer: AE

Which of the following are the strategic features of Avaya reduce the total owing cost and the offering value for the customers? (Please Choose Two)
A. Reduce the number of hardware via virtualization
B. Interoperability between manufacturers
C. Complex server cluster
D. "rip and replace"
E. Patent standards
Answer: AB

A customer has 9650 users. You need to use "nine (9) user-per-session model" for SIP trunks. You hope that at a time, 10% of users can use the mobile function. What is the optimal number of ASBCE security visits in the design?
A. 1073 Standard Sessions with 107 Advanced Sessions
B. 1073 Standard Sessions with 965 Advanced Sessions
C. 2038 Standard Sessions with 204 Advanced Sessions
D. 2038 Standard Sessions with 965 Advanced Sessions
Answer: D

What are the three aspects of the enterprise's Tema Engagement requirements and solutions? (Please Select Three)
A. The realization of growth
B. Employee and team productivity
C. Communication optimization
D. Implementation of call center
E. Optimization of Fabric Networking
F. Network virtualization
Answer: ABC

In addition to requiring Named User permission for each user, what must the EDP solution follow in the presence or absence of Avaya Aura Media Server (AAMS)? (Please choose two options)
A. Only one master node in each cluster requires a Server license
B. If AAMS is HA deployment, and then both AAMS and EDP are HA
C. If AAMS is HA deployment, and then AAMS or EDP can be HA
D. AAMS and EDP can be used by all snap-in or other Avaya solutions
E. CapEx-oriented Named User License and OpEx-oriented Named User cannot be mixed in the same solution
Answer: BE

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