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Avaya Avaya-Certification 132-S-713.4
1. Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and
other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C
2. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive
Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A
3. Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time
data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A
4. Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with
CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: CD
5. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B
6. Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D
7. You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact.
Which command would you type on the Proactive Contact command line to see all statistics from Event
Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A
8. Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: BD
Avaya Avaya-Certification 132-S-713.4
1. Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and
other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C
2. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive
Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A
3. Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time
data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A
4. Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with
CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: CD
5. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B
6. Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D
7. You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact.
Which command would you type on the Proactive Contact command line to see all statistics from Event
Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A
8. Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: BD
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