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killtestの試験問題集は世界中での権威的な専門家が作りあがった作品で、、killtestのEXIN.Inc試験の品質がレアルSCJP試験と同じくらい厳しくて、同じくらい同様であることを保証するために公式の 証明EXIN.Inc EXINIncCertification EX0-101試験についてEXINIncCertification研究し続ける、一発合格することも保証できます、ご使用安心してください！
試験番号: EX0-101
試験の名称: ITIL Foundation v.3
1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D
2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C
3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A
4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A
6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
killtestの試験問題集は世界中での権威的な専門家が作りあがった作品で、、killtestのEXIN.Inc試験の品質がレアルSCJP試験と同じくらい厳しくて、同じくらい同様であることを保証するために公式の 証明EXIN.Inc EXINIncCertification EX0-101試験についてEXINIncCertification研究し続ける、一発合格することも保証できます、ご使用安心してください！
試験番号: EX0-101
試験の名称: ITIL Foundation v.3
1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D
2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C
3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A
4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A
6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
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