Like Netflix, Amazon Prime Video leaves no stone unturned to entertain its massive audience – comprised of movie buffs and web series lovers – with on-demand films, Amazon Originals, and the latest TV shows. However, Prime Video customers sometimes experience various technical errors. One of the common Amazon Prime Video error codes is 5004. In this guide, we will discuss how to fix Amazon error code 5004 in easy steps.
What Is Amazon Error Code 5004?
Amazon Prime viewers face the error code 5004 while authenticating their accounts by signing in to the Prime servers from their devices. When this authentication error turns up on the screen, you can’t access your account; hence, it prevents you from streaming your favorite content.
Just like, there’s a solution to everything. This Amazon error code 5004 can, too, be resolved quickly with a few simple tips. Before going nuts for the troubleshooting tips, it is wise to understand the causes. Here are some fascinating points that would help you diagnose the error and get resolutions accordingly.
• Poor Wi-Fi network.
• Corrupted cookies and cache files.
• Obsolete app.
• A bug problem in the app.
• Antivirus issues.
• Proxy or VPN.
These are some of the reasons that you might have run into the Amazon error code 5004.
Easy Troubleshooting Methods to Fix Amazon Error Code 5004
• Fix the Internet connection if there’s a weak signal.
• Disable security programs on your streaming device.
• Ensure you delete cookies and cache files.
• If the app is not updated, remove and reinstall it.
Let’s go through the above points in detail.
Fix Your Internet Connection:
Begin with the obvious method, i.e., checking your Internet connection. Check whether your broadband connection is good. Perform a speed test and ensure you are getting the speed as promised. Remember, an unreliable Internet connection will surely fetch the error code 5004 on your Roku, Apple TV, or other streaming platforms.
While checking the connection, ensure the speed is not fluctuating. Reach out to your Internet Service Provider to resolve the Internet issues immediately.
Disable Security Programs:
Programs like VPN, antivirus, proxy, firewalls, and other security software have the potential to bring up the error code 5004. When you use a proxy to access Prime Video (if your particular region cannot access Prime), it goes through a process called rerouting. This often causes the error to appear on the screen. Moreover, antivirus and firewall programs prevent or block your connection. You can fix the error code by turning these programs off. After you have disabled it, start signing in to your Prime account. You shouldn’t face any issues.
Delete Cookies and Cache Files:
If the tips mentioned above fail to bring any positive results, try removing corrupted files – cookies and cache. You will be able to sign in easily once the corrupted data is deleted.
Install the Latest Prime App:
If the app is not updated for a long time, you need to uninstall the app from your streaming platform. Restart your device if possible and navigate to the application store to install it. Activate your Prime account on the device and start enjoying the Original shows.
Note: While trying to sign in, make sure the credentials – email address and password – are correct. If you still cannot fix the issue, change the password by clicking the Forgot Your Password option.
Amazon Prime Supported Devices
You can get the Amazon Prime Video app on various devices, including Smart TVs, media players, set-top boxes, mobile devices, game consoles, Blu-ray players, and Amazon devices (Fire TV & Stick).
Roku is a great streaming device. It is known for the following features –
• Live streaming
• Audio description
• Closed captioning
• Sound quality
• Streaming video quality (ultra HD)
Got a Roku device? You can easily get the Prime Video app on your Roku device from the Roku Channel Store. If you come across the Amazon error code 5004, you now know how to fix it.
What Is Amazon Error Code 5004?
Amazon Prime viewers face the error code 5004 while authenticating their accounts by signing in to the Prime servers from their devices. When this authentication error turns up on the screen, you can’t access your account; hence, it prevents you from streaming your favorite content.
Just like, there’s a solution to everything. This Amazon error code 5004 can, too, be resolved quickly with a few simple tips. Before going nuts for the troubleshooting tips, it is wise to understand the causes. Here are some fascinating points that would help you diagnose the error and get resolutions accordingly.
• Poor Wi-Fi network.
• Corrupted cookies and cache files.
• Obsolete app.
• A bug problem in the app.
• Antivirus issues.
• Proxy or VPN.
These are some of the reasons that you might have run into the Amazon error code 5004.
Easy Troubleshooting Methods to Fix Amazon Error Code 5004
• Fix the Internet connection if there’s a weak signal.
• Disable security programs on your streaming device.
• Ensure you delete cookies and cache files.
• If the app is not updated, remove and reinstall it.
Let’s go through the above points in detail.
Fix Your Internet Connection:
Begin with the obvious method, i.e., checking your Internet connection. Check whether your broadband connection is good. Perform a speed test and ensure you are getting the speed as promised. Remember, an unreliable Internet connection will surely fetch the error code 5004 on your Roku, Apple TV, or other streaming platforms.
While checking the connection, ensure the speed is not fluctuating. Reach out to your Internet Service Provider to resolve the Internet issues immediately.
Disable Security Programs:
Programs like VPN, antivirus, proxy, firewalls, and other security software have the potential to bring up the error code 5004. When you use a proxy to access Prime Video (if your particular region cannot access Prime), it goes through a process called rerouting. This often causes the error to appear on the screen. Moreover, antivirus and firewall programs prevent or block your connection. You can fix the error code by turning these programs off. After you have disabled it, start signing in to your Prime account. You shouldn’t face any issues.
Delete Cookies and Cache Files:
If the tips mentioned above fail to bring any positive results, try removing corrupted files – cookies and cache. You will be able to sign in easily once the corrupted data is deleted.
Install the Latest Prime App:
If the app is not updated for a long time, you need to uninstall the app from your streaming platform. Restart your device if possible and navigate to the application store to install it. Activate your Prime account on the device and start enjoying the Original shows.
Note: While trying to sign in, make sure the credentials – email address and password – are correct. If you still cannot fix the issue, change the password by clicking the Forgot Your Password option.
Amazon Prime Supported Devices
You can get the Amazon Prime Video app on various devices, including Smart TVs, media players, set-top boxes, mobile devices, game consoles, Blu-ray players, and Amazon devices (Fire TV & Stick).
Roku is a great streaming device. It is known for the following features –
• Live streaming
• Audio description
• Closed captioning
• Sound quality
• Streaming video quality (ultra HD)
Got a Roku device? You can easily get the Prime Video app on your Roku device from the Roku Channel Store. If you come across the Amazon error code 5004, you now know how to fix it.