In this age of digitization, several companies are providing the subscriber based services like Internet Services (Data), IP Telephony (Voice), Pay TV (Video), and so on. All of these services ought to be handled in a prompt as well as a professional way to satisfy the requirements of the subscribers. This may include giving the response to the customer requests for new bouquet/channel requisitions, managing promotional plans, new connection activation, connection de-activations or for common technical issues when making sure that all the processes are well-ordered.
The subscriber management system or SMS is a complete software
solution for every kind of the cable TV operators. This is not just the system or software for the cable TV operators which own the entire digital billing for watchers, ideal administration system with at the reasonable cost.
What is Subscriber Management System?
The blend of both hardware as well as software, Subscriber Management System provides full support in regulating and running the business. This assists in advancing the service levels and competence of MSO’s succeeding business practices.
While you are running the subscriber based business, you should focus on fulfilling the needs of subscribers in a constructive manner. You have to address the customer demands such as changing subscription packages, managing the promotional plans effectively, new connection, new channel requisitions or sometimes you need to respond to a few very common technical problems while making sure that your practices are well-organized.
Because subscription-based businesses persist to progress, the digital services are looking for the larger control as well as adaptability in akin to the plans they can provide to their subscribers and how they are valued.
Subscriber Management System Servers
Nowadays, the cable TV industry has advanced itself after introducing digital headend and the several other services. A vast number of services keep operating on the digital headend. Also, this system reduces the bandwidth as well as provides you high-quality pictures. This permits you to offer various services rather than channels, for instance, SDV, VOD, Radio Service, internet and digital phone etc.
Though, digital headend has several parts among which the SMS server is the most important part that performs different sorts of functionalities. It is the great combination of hardware and software included with CAS (Conditional Access System) server.
As this article is fully dedicated to Subscriber Management System server we are here with the list of functions that SMS server or Subscriber Management System server performs really well and let the cable TV works properly in order to make digital headend surpass the expectations of viewers.
1) Subscribers Information:
Iactivatesunction, activatesunctionactivatesS server activate and deactivate the subscriber, bulk subscriber resume and suspend as well as blacklist STBs. Apart from this, SMS server also well-organize the information of each and every subscriber such as their name, address, mobile number and so on. Every subscriber must create their customer ID. All of these entries get update whenever the changes occur.
In SMS server, the STB pairing operation is also obtainable which implies that STB number is united with the Smartcard number. Also, STB is required to change after sometime as it can be faulty. Therefore, we can utilize do replace pairing by applying same customer ID and without transforming the customer and operator name.
(2) Stock Management
The MSO can handle its stock for STBs by utilizing Subscriber Management System server. The SMS server saves all the store data of STBs in its Hard Disk.
The SMS server is able to display the entries of activated and deactivated STBs, Faulty and blacklisted STBs independently.
(3) Local Cable Operators Or LCO Information
SMS server consists of the Operators information such as Operator Name, Operator Code, Operator Address and Operators Billing generation system for which MSO charge operators every month.
Subscriber management system server has on admin id for MSO. The MSO is able to create LCO Ids for their operator to activate and deactivate their STBs. Each LCO contains their personal ID for STB activation and Deactivation. Additionally, LCO can download STBs detail in addition to subscriber name an address.
(4) Billing System
Billing System is the essential trait of SMS server for MSO. The SMS server consists of bill generation system for their LCOs and LCO's Subscribers as well.MSO can charge per month on a specific date to his LCOs
LCOs get charged by MSO for their activation of for all time deactivated STBs. Subscriber Management System server likewise gives the multi-tax system like service tax, value added tax, entertainment tax and so on.
(5) LCOs App
Subscriber Management System server moreover gives the service for LCOs to activate and furthermore deactivate their STBs at their last stage.SMS server gives an App or Web address to their LCOs. In which each LCO can enter his Username and Password provided by MSO, and can log in.
So at whatever point LCO needs, he or she can activate and deactivate his STBs independently. It makes simple for LCOs to acquire payment effectively from their subscribers.
(6) Channel Information
SMS server works well in providing the information with reference to channel package, eventual package management, bouquet system, etc,
You can check which bouquet is activated on a specific subscriber. Also, you can discover to what extent it will stay activated.
(7) Subscriber Alerts
The SMS server likewise sends the SMS as well as email alert to their subscribers regarding package activation, package deactivation, payment due, complaint registered, complaint closed and so on.
SMS server as well sends SMS reverse response for outstanding status as well as for complaint status.
SMS Server Commands
Subscriber Management System server connects with the
CAS (Conditional Access System) server. SMS server sends commands to CAS server and afterward these commands goes into the field. These commands can be illustrated as STB activation and deactivation, pairing and unpairing command, EMS and EMM fingerprint, STB blacklist, on screen display OSD, entitlement cancel and many more.
Conclusion
This is all about the Subscriber Management System Server and its functions which the SMS server provides to digital headend to work effectively. These functions strongly indicate the importance of SMS server for digitization.
