ITILはITサービスマネージメントに関するベストプラクティスである
ITIL(ITIL Foundation v.3)に関する認定資格で、現在注目度の高い資格です。ITIL v3 ファンデーション認定を受けるには、ITIL試験に合格する必要があります。EX0-101試験では、受験スキルではなく、実務作業のスキルが試されます。資格は人気の高い資格と言います。
killtestの参考書が98%以上の試験合格率を達しました。killtestのITIL問題集を使って、実務経験はまだ無く初心者としては資格を取得することができます。お客様を手伝って、認定を気軽に取るために、最高のITIL試験資料を提供します。killtestのITILはITIL (v3) ベストプラクティスの知識修得、ビジネス要件に応える為のITサービスマネジメントのライフサイクルについての内容を含みます。
試験番号:
EX0-101
試験の名称: ITIL Foundation v.3
1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D
2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C
3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A
4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A