Q: Log in to the Launch Icarscan APP and run the model software appear ErrID:-6
The customer gave us the following information:
A: Generally, this version of the software has a bug and needs to be contacted by us.
We will solve this problem within two working days. (We will fix the bug and re-release the new version of the software)
A new version of the software has been released and we will notify the customer to update the software of the app.
Q: ICARSCAN registration is unsuccessful
When registering to activate Launch X431 Icarscan, the prompt: the
device is already activated by another user or activation failed.
A : There are 2 possibilities:
1. Most of the reasons: The customer has registered successfully, but he forgot the user name.
For example, a customer registered to activate Icarscan tool , set the user name as Bin.rabeea91@gmil.com . But when logging in later, use Bin.rabeea91@gmail.com to log in.
the system will think that this is a new user, will request He to activate his Icarscan again.
If the above situation occurs, please check if your username is correct,
or contact us to help you find the correct username in our system. Our
contact email is < sales@obd2tool.com >
2. Another possibility is that this ICARSCAN Serial Number has not been
registered into our sales system. You need to contact us to help you
register in our system, you can register normally.
Q: ICARSCAN registration is unsuccessful
When registering to activate Launch X431 Icarscan, the prompt: the
device is already activated by another user or activation failed.
A : There are 2 possibilities:
1. Most of the reasons: The customer has registered successfully, but he forgot the user name.
For example, a customer registered to activate Icarscan tool , set the user name as Bin.rabeea91@gmil.com . But when logging in later, use Bin.rabeea91@gmail.com to log in.
the system will think that this is a new user, will request He to activate his Icarscan again.
If the above situation occurs, please check if your username is correct,
or contact us to help you find the correct username in our system. Our
contact email is < sales@obd2tool.com >
2. Another possibility is that this ICARSCAN Serial Number has not been
registered into our sales system. You need to contact us to help you
register in our system, you can register normally.
Problem 1:
When you open the Abrites commander BMW v10.4, v10.5 software with SVCI 2020/SVCI 2019 device, the following error will be reported when reading the DTC functions.
“Missing DTC database. Install the ABRITUS Common setup”
Problem 2:
when you want to program the radio eg function with BMW software, it will appear the error information like below figures.
“Could not determine coding file name for device ASK_60″
Solution:
step 1: Open the SVCI2020 installation directory
step 2: Enter “C: Program Files (x86)\Abrites Commander Software List\Common2\ ” directory and copy BMW folder to “C: Program Files (x86)\Abrites Commander Software List\Common\” directory.
2) mfc110u.dll or others dll files missing problem
When we install SVCI2020 or SVCI2019 software and run it, sometimes it will be occur system errors which indicate mfc100u.dll or others dll files was not found or mising. As show in the figure below.
Caused the error reason: SVCI2020 software some dll files are killed by anti-virus software or some operations are suddenly interrupted during installation
The solution:
At first, you must make sure the anti-virus was uninstalled, and then reinstall SVCI2020 or SVCI2019 software or install patch files.
Go to patch folder directory( C:\Program Files (x86)\Abrites Commander Software List\Patch). as show in the figure below, and then install these application. the system error will be solved.
3) Spawn app failed:2/3/4/5/6
Spawn app failed : 2 ————-> When the version is selected, and then the user cancel it.
Spawn app failed : 3 ————-> Dongle program missing
Spawn app failed : 4 ————-> Dongle program failed to start
Spawn app failed : 5 ————-> Dongle serial port communication error
Spawn app failed : 6 ————-> Quickloader failed to start
4) Connection Error problem
In general，Caused this error that is the windows system compatible problem. This problem will not occur if you install svci2019 or svci2020 software in win10 64bit professional.
The main reason for this error is that the USB driver version is too lower. By default, v2.12.28 version driver will be installed in the system, but this version driver cannot be successfully installed due to system reasons.
