Guangzhou Daily News (full media reporter Li Chunxian) every March consumer rights protection day, the Consumer Council will issue a variety of consumer rights cases. Reporters learned that household complaints in category consumption, furniture category is the most prominent. Among them, consumers complain most about online shopping. Secondly, custom furniture, as a popular furniture category in recent years, has also become a high incidence area for complaints.
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It is learnt that the main problems reflected by the foreign consumers who buy Foshan furniture online are: the quality problems of furniture merchants do not commit to maintenance, the products purchased are not on the right board, the goods and the agreement do not conform, the merchants delay delivery, refund time. In this regard, the relevant personnel suggested: choose furniture products to the physical store as far as possible to experience the purchase, custom-made furniture must be signed a contract with clear terms, and retain invoices, receipts and other documents.
Online shopping for furniture disputes
Because Foshan is a large furniture market, many foreign consumers buy Foshan furniture through online shopping. But online furniture is also the most disputed type of furniture consumption, the main problems are: damage in transportation, found after arrival of goods not on board, installation problems, problems found in use, poor product quality and so on. Therefore, many consumers complain to Foshan Consumer Council.
Mr. Liu, a consumer in Xinjiang, said he bought a sofa and foot through Tiancat Mall in early 2017 for more than 14000 yuan. He bought it and put it in the living room for a short time. He found that the sofa smelled pungent and the material was inferior. It was not the stuffing of the sofa that Tiancat propagated and described was feather, but the stuffing of duck feathers and goose feathers. Fill things. Mr. Liu complained through Tianmao customer service for up to six months, pleaded for Tianmao return, and expressed his willingness to bear the freight and loss. However, the other side ignored, and has been delayed until now.
Custom furniture is hard to define
In recent years, "customized furniture" has become popular in furniture consumption, and many enterprises are famous for customized furniture. Many of them mainly focus on online customization. In the "Double Eleventh" shopping festival, the sales champion is also the brand of customized furniture in Foshan. But there is also a huge increase in custom furniture disputes.
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Mr. Chen, a consumer in Chancheng District, reached a purchase agreement with a furniture store in Dongfang Square in July 2017 to buy the whole house furniture (finished product + customized), and agreed on an expected delivery time of about three months, but by December 2017, the store's sales consultant told Mr. Chen that the dresser in the complete set of furniture he ordered was out of stock. Mr. Liu is asked to renew his order. It was five months since the order was placed, and Mr. Liu immediately objected to the fact that the goods were not available when the goods were about to be received. Later, after communication, the sales consultant recommended another product of the same series. Mr. Liu expressed his understanding of the difficulties of the merchants, so he accepted her suggestion and replaced it with a dresser of the same series.
But later Mr. Liu found that there were various problems in the furniture delivered: the door of the lounge cabinet could not be installed because of the wrong accessories; the dresser of the master room was not in the right color after changing the style. In February 2018, Mr. Liu repeatedly urged sales consultants to follow up questions, but the other side dragged them for various reasons. As of today, the following problems remain unresolved.
