133-S-713試験 無料サンプルを提供し、合格することも保証できる

Avaya-Certification 認定試験
試験番号: 133-S-713

試験の名称: Avaya Proactive Contact Solutions Implementation Exam (beta)

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1.Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X
and other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

2.Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on
Proactive Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

3.Which Proactive Contact component allows clients residing off the dialer to obtain events and realtime
data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A

4 .Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact
with CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: C,D

5 .How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

6 .Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D

7 .You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact. Which command
would you type on the Proactive Contact command line to see all statistics from Event Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A

8 .Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: B,D

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試験番号: 920-803試験の名称: Nortel technology standards and protocol for ip telephony solutions

1. Which CODEC delivers the greatest compression?
A. B. 711
C. D. 723.1
E. F. 726
G. H. 729
I. J. 729A
Answer: C

2. To achieve the QoS necessary to deliver voice between two points on a Frame Relay network, which
two items are required to guarantee that voice quality is maintained? (Choose two.) Assume that a
Permanent Virtual Circuit (PVC) is available to address converged voice and data.
A. a Variable Bit Rate (VBR) service type
B. a WAN access device that shapes traffic
C. a WAN access device that does NOT fragment voice IP packets
D. a WAN access device that can manage First-In, First-Out (FIFO) queuing
E. a Committed Information Rate (CIR) large enough to address the total peak voice traffic plus a portion
allocated for Best-Effort (BE) data
Answer: BE

3. A video conference is in progress between two networked locations using gigabit Ethernet. The video
conferencing application is using User Datagram Protocol (UDP) to transport the video and audio data.
Why should UDP be used instead of Transmission Control Protocol (TCP)?
A. TCP CANNOT handle streaming data applications.
B. UDP is better than TCP at seamlessly synchronizing voice and video together.
C. UDP serves as an efficient transport for handling real-time application traffic.
D. UDP uses less bandwidth than TCP in a WAN, but more bandwidth than TCP in a LAN.
Answer: C

4. How does Real-Time Control Protocol (RTCP), the control protocol of Real-Time Protocol (RTP), assist
RTP in handling packetized voice in an IP telephony environment?
A. Controls the RTP data flows.
B. Identifies sources and provides QoS feedback.
C. Interoperates with Transmission Control Protocol (TCP).
D. Controls the network bandwidth used by RTP data flows.
Answer: B

5. The basic attributes of Real-Time Protocol (RTP) provide for support of applications like voice and
video. Which three attributes of RTP support real-time applications? (Choose three.)
A. Timestamping
B. Packet sequencing
C. Header compression
D. Payload identification
E. Packet retransmission
Answer: ABD

6. What are two differences between IP, Asynchronous Transfer Mode (ATM) and Frame Relay (FR)?
(Choose two.)
A. ATM has a fixed cell size, but IP and FR do NOT.
B. FR has built in mechanisms within the protocol for QoS.
C. ATM is connectionless, but IP and FR are connection oriented.
D. IP is a Layer 3 protocol, but ATM and FR are Layer 2 protocols.
Answer: AD

7. Which two CODECs have the least delay (processing or algorithmic)? (Choose two.)
A. B. 711
C. D. 723.1
E. F. 726
G. H. 729
Answer: AE

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試験番号: EX0-101
試験の名称: ITIL Foundation v.3

1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D

2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C

3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A

4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B

5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A

6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A

7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D

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Cisco CCIE 350-001

1. What is the purpose of an explicit "deny any" statement at the end of an ACL?
A. none, since it is implicit
B. to enable Cisco IOS IPS to work properly; however, it is the deny all traffic entry that is actually required
C. to enable Cisco IOS Firewall to work properly; however, it is the deny all traffic entry that is actually
required
D. to allow the log option to be used to log any matches
E. to prevent sync flood attacks
F. to prevent half-opened TCP connections
Answer: D

2. Which of these is mandatory when configuring Cisco IOS Firewall?
A. Cisco IOS IPS enabled on the untrusted interface
B. NBAR enabled to perform protocol discovery and deep packet inspection
C. a route map to define the trusted outgoing traffic
D. a route map to define the application inspection rules
E. an inbound extended ACL applied to the untrusted interface
Answer: E

3. Which statement correctly describes the disabling of IP TTL propagation in an MPLS network?
A. The TTL field from the IP packet is copied into the TTL field of the MPLS label header at the ingress
edge LSR.
B. TTL propagation cannot be disabled in an MPLS domain.
C. TTL propagation is only disabled on the ingress edge LSR.
D. The TTL field of the MPLS label header is set to 255.
E. The TTL field of the IP packet is set to 0.
Answer: D

4. Two routers configured to run BGP have been connected to a firewall, one on the inside interface and
one on the outside interface. BGP has been configured so the two routers should peer, including thecorrect BGP session endpoint addresses and the correct BGP session hop-count limit (EBGP multihop).
What is a good first test to see if BGP will work across the firewall?
A. Attempt to TELNET from the router connected to the inside of the firewall to the router connected to the
outside of the firewall. If telnet works, BGP will work, since telnet and BGP both use TCP to transport
data.
B. Ping from the router connected to the inside interface of the firewall to the router connected to the
outside interface of the firewall. If you can ping between them, BGP should work, since BGP uses IP to
transport packets.
C. There is no way to make BGP work across a firewall without special configuration, so there is no
simple test that will show you if BGP will work or not, other than trying to start the peering session.
D. There is no way to make BGP work across a firewall.
Answer: A

5. Spanning Tree Protocol IEEE 802.1s defines the ability to deploy which of these?
A. one global STP instance for all VLANs
B. one STP instance for each VLAN
C. one STP instance per set of VLANs
D. one STP instance per set of bridges
Answer: C